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and Priorities: An In-House Perspective on Knowledge Management
Productivity
by Jolie Lin and Kathleen Hogan of BMO Financial Group
Jolie Lin is the Deputy General Counsel & Chief Knowledge Officer in the Legal Corporate & Compliance Group at BMO Financial Group. Jolie is responsible for the development and management of global knowledge management initiatives and records and information management systems, including centralized litigation support. She is also in charge of project management, internal collaboration systems and the coordination of internal training/professional development programs. Jolie can be reached at jolie.lin@bmo.com.
Kathleen Hogan is the Senior Counsel and Director of Knowledge Management at BMO Financial Group. Kathleen is responsible for the library as well as professional development and technology support and initiatives. She can be reached at kathleen.hogan@bmo.com.
After the 2008 financial crisis, the buzzword around legal services was "value." Firms searched for ways to demonstrate value to their clients, which mostly translated, in the KM world, to supporting alternative fee arrangements and legal project management. Value meant showing clients that money spent was done so wisely on key advice, legal strategy and relationship strengthening. That wasn't enough.
In the next four years, public and private companies, large and small, continued to struggle. Everyone nods grimly, knowing about cuts, delays and shelved projects. Law firms soon heard the second incarnation of value:
40 ILTA White Paper
