www.iltanet.org
Identify the client-facing KM initiatives in which your firm is involved. (Check all that apply)
Significant (i.e., more than just occasionally if a request is made) use of extranets for matter- related information
Providing clients with other access to their content through a
secure site or restricted search tool
Providing clients with direct access (through a secure extranet or
other tool) to financial information about their matters (e.g., WIP, invoices)
Practice-specific legal resources or tools
available to clients on a paid subscription basis
Advising clients about the development of their own internal
precedent or other KM systems
Access to professional development content
Providing training or support to clients on legal project management
Providing support or demos to clients of technology or KM tools
None 31%
To the best of your knowledge, how often do client pitch materials include specific information on KM tools and resources (beyond a few generic sentences)?
30%
Regularly 12%
36%
-- --
12%
-- --
16%
-- --
31%
Never 29%
19%
16%
How often does someone from the KM team participate in client pitches?
15%
Regularly 1%
-- --
7%
-- --
9%
-- --
16%
Never 67%
12% 22% 22% Other 9% Other responses include:
• Free document assembly tool for Delaware incorporation papers • Legal and business intelligence updates
For those in corporate law departments, to what audience are your KM activities primarily directed?
All for legal department
Mix of legal department and business
Mix of legal department, business and customers
7% 14%
79%
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