The quarterly publication of the International Legal Technology Association
Issue link: https://epubs.iltanet.org/i/57001
ask the expert Lee: None come to mind, happily. I daresay we must be doing something right! La'Tresha: Wow — that's great! The one thing I've noticed is a misconception that because our "home" office is the Chicago office, everything has to be dictated through Chicago, and that's really not the case. We realize that, depending on the practice area and the location, our attorneys and users may have unique needs. After all, what someone needs in the U.K. may not be what someone needs in Chicago. So we try to be very sensitive to that and tailor both our training and support to each local office. Heather: That's interesting, La'Tresha. At Allen & Overy, we strive to eradicate IT jargon and local sayings, but these do sometimes slip through the net and cause some confusion. We use document- checking services to reduce this error level and also have a governance process in place that ensures group approval is given for each training course and IT tip before it's distributed. La'Tresha: Right now our attorneys' biggest issue is remote access — being able to access documents, programs and whatever else they need wherever they are in the world. I recommend training on products like Citrix and VPN, as well as Apple products — anything that can make the attorney more portable. And generally, I think it's important that IT professionals are informed about emerging technologies and industry trends. Heather: We offer "train the trainer" instruction for all who may be providing support and training locally. We feel that trainers, whatever their specialty, can always improve their presention skills. It's also good to keep in mind that even though people may speak a language well, it might not be their native language. We recommend having conference call and meeting etiquette guidelines in place. 86 Peer to Peer Are there an rec Do y misc ou enc onc ounter an eptions? y c ommon c ultur al global suppor ommend f y ski l or staf ls or tr t and/ f who wi l aining tha or tr aining? l be pr t yviding ou o