The quarterly publication of the International Legal Technology Association
Issue link: https://epubs.iltanet.org/i/57001
Peer to Peer: Global Practices/Local Support MARCH 2012 features 32 Cultural Awareness and Sensitivity in Today's Global Environment by Charlotte L. Washington 32 38 38 48 Interacting with multinational clients and managing multicultural legal workforces is becoming more and more prevalent. To effectively lead a global workforce, it is increasingly important to not only become more culturally aware, but to also develop cultural sensitivity. Cross- cultural awareness and sensitivity will go far in improving working and client relationships as your firm expands into the global marketplace. 48 A Global Support Model: Fact or Fiction? Insight from Mayer Brown's Global Support Gurus Law firms are often challenged with delivering a truly global support model due to the high demand and historical culture of providing personalized service. There will be aspects of service that require both local attention and global guidance. From Boston to Beijing: Effective Global Project Portfolio Management by Kelly Harbour Sound portfolio management processes allow firms to adapt resources to changing priorities without the feeling of constantly changing course. Global project portfolios that are flexible and driven by business value ensure the right technology is delivered to the right people at the right time. 52 52 58 58 A Gauntlet of Challenges: Supporting a Globalized Desktop by David Svoboda When your firm has international offices, you can be sure that there will be no such thing as a "standard" configuration across all offices. There are plenty of technical and nontechnical challenges you can expect when supporting a globalized desktop. Easing the Growing Pains of Integrating New Offices by David Wood The IT department plays a key role when law firms take on the common but complex task of opening a new international office. There are systems integration, training and support considerations to keep in mind when aligning a new office with your global presence. Peer to Peer 31