publication of the International Legal Technology Association
Issue link: https://epubs.iltanet.org/i/535467
ILTA WHITE PAPER: JUNE 2015 WWW.ILTANET.ORG 3 Those providing professional services in legal organizations experience each action during the life cycle of service delivery. But there's so much to learn before you get to the handshake. "Professional services" is a broad term, and this white paper reflects that expansive view. Efficiency continues to be important, but how do you prioritize? How do you sustain a customer service culture of "yes"? How should you handle a machine intelligence team member? When the waters get rough, how do you navigate through a job change? Our authors have provided answers to these and many more questions. We'd like to (virtually) shake hands with all our authors and contributors for making this white paper a success. Please take some time to read their insights, and pass the white paper to others! Randi Mayes Executive Director randi@iltanet.org The handshake: It evokes thoughts of professional salutations, building relationships, coming to an agreement and offering congratulations. ABOUT ILTA Providing technology solutions to law firms and legal departments gets more complex every day. Connecting with your peers to exchange ideas with those who have "been there done that" has never been more valuable. For over three decades, the International Legal Technology Association has led the way in sharing knowledge and experience for those faced with challenges in their firms and legal departments. ILTA members include firms of all sizes and all areas of practice, all sharing a common need to have access to the latest information about products and support services that impact the legal profession. STATEMENT OF PURPOSE ILTA provides the premier environment for peer connections, education and collective intelligence to leverage the strategic advantages of technology in the legal profession. DISCLAIMER This report is designed for use as a general guide and is not intended to serve as a recommendation or to replace the advice of experienced professionals. If expert assistance is desired, the services of a competent professional should be sought. Neither ILTA nor any author or contributor shall have liability for any person's reliance on the content of or any errors or omissions in this publication. COPYRIGHT NOTICE Copyright © ILTA 2015. All rights reserved. No part of this report may be reproduced in any manner or medium whatsoever without the prior written permission of ILTA. Published by ILTA c/o Editor, 9701 Brodie Lane, Suite 200, Austin, Texas 78748. FROM THE EDITOR