The quarterly publication of the International Legal Technology Association
Issue link: https://epubs.iltanet.org/i/4983
the quarterly magazine of ILTA 41 Peer to Peer better Safe Than Sorry laptops. However, handheld mobile devices are more likely to be lost or stolen, and users typically replace them if lost. Because the devices are often owned by the end user, the incidents are likely to never be reported to IT. Educate, Educate, Educate! Publicly highlighting and educating the end users of the risks involved with the variety of devices might help sway some to the managed BlackBerry platform. If they don't, and if your Exchange Server tools don't allow you to remotely wipe your end user mobile devices, their providers might. For example, the Pre allows end users who have lost their phones to perform a remote erase of their own phone data from the Palm website. Education is important for the support staff as well. Subscribing and keeping current with tech forums, blogs and news sites can help your technicians keep up with the changing techno-landscape. If you're going to pick a platform to support your IT staff must also be able to educate the attorneys. Consider hosting a user forum and having vendor representatives for your chosen handheld devices available for questions and one-on-one training on devices. Prepare for What's Next Just how insecure are non-BlackBerry devices? There's a lot of room for improvement when it comes to securing Androids, Pres and iPhones. Malicious applications might be our next biggest threat on all of these devices. In terms of malicious threats, the mobile world is starting to look a lot like the desktop and the Web. This largely overlooked platform is ripe for hackers and is an attractive playground for malcontents who want to pirate data and exploit vulnerable holes in security. It's the legal IT community's responsibility to anticipate the potential dangers and do its best to protect the firm from them. ILTA Jason adams is a service desk specialist at lathrop & Gage llP. his 18 years in the it field have lead him to enjoy specializing in legal tech. Recently he has been a service desk lead and end user support specialist. he can be reached at jadams@lathropgage.com. sandra dye is the technical support Manager at lathrop & Gage llP. she is a help desk institute- certified support center director and is itil certified. sandra has been a speaker at past ilta conferences. she can be reached at sdye@lathropgage.com. sean M. Power is the it security Manager at lathrop Gage, llP. sean has been as past speaker at ilta conferences. he can be reached at smpower@lathropgage.com. "Increasing mobile device reliance presents increased security needs for IT groups, especially those responsible for the health Insurance Portability and Accountability Act security compliance."