Peer to Peer Magazine

Spring 2015

The quarterly publication of the International Legal Technology Association

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Page 26 of 75

PEER TO PEER: THE QUARTERLY MAGA ZINE OF ILTA 28 ASK THE VENDOR Want to appear in the next Peer to Peer? Answer the following question: Which business process should legal organizations improve immediately for long-term success? Send your answer (under 200 words) to name . . . . . . . . . . . . . . . . . . . . Lisa Stone company . . . . . . . . . . . . . Cornerstone IT website . . . . . . . . . www. Our tether to technology first tightened when we took that first innocuous peek at email upon rising in the morning. The workday has become undetermined blocks of time and not the prescribed nine-to-five. We use our mobile devices to access information, submit completed work and bill time as we commute to our physical offices. The virtual office has replaced the physical office, with cloud computing technology making productivity possible while maintaining high levels of availability and security. While productivity is currently king, we must keep in mind the need for balance between providing superior customer service and maintaining healthy work- life balances. name . . . . . . . . . . . . . . . . . . . . . Alan Rich company . . Chrome River Technologies website . . . . . . . www. The combination of outsourced technologies and cloud service providers means technology will shift to a model of continuous shared improvements. Instead of an IT department buying or building software, training legal professionals to use that software and that software sitting stagnant until the cycle repeats, we will have a new model of continuous improvement and continuous training/learning. There will be no periodic upgrades. Your technology will continue to evolve on its own. New improvements will come out incrementally. Technology will adapt to a changing industry — all without user or law firm intervention. Legal professionals will be expected to continue to learn how to use the latest changes in their technology on an ongoing basis. Just as a website is updated as needed, the same will be true for every productivity tool. name . . . . . . . . . . . . . . . . . Janis Richman company . . . . . . . . . . . . . . . . . . Capensys website . . . . . . . . . . There has been a shift in the approach to training for a number of years that has been facilitated by cloud- based online learning and learning management systems. The role of the legal trainer is evolving from one of delivering training into performance consulting and implementing training strategies that align to a firm's business goals. When partnering with outsourced training technologies and cloud-based learning tools, training professionals can free up time spent on day-to-day tasks, such as new hire training. This time can be used to get more familiar with the firm's business goals, attorney and staff workflows, putting in place continuous learning strategies using the most up-to-date methodologies and measuring the success of training initiatives against business goals. The technology provided with cloud-based tools will also further enable trainers to measure the effectiveness of training, evaluate skills and collate statistics around performance improvements. How will outsourced technologies and cloud service providers affect the role of the legal professional?

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