publication of the International Legal Technology Association
Issue link: https://epubs.iltanet.org/i/355985
ILTA WHITE PAPER: JULY 2014 WWW.ILTANET.ORG 14 2014 KM SURVEY RESULTS What client-facing KM initiatives has your organization developed? 25.0% 41.2% 7.4% 23.5% 20.6% 26.5% 33.8% 16.2% 26.5% 7.4% Advising clients on developing their own precedents or KM systems Client access to content through a secure site or restricted search tool Client access to practice-specific legal resources through a paid subscription Client access to your organization's professional development content Client direct access to financial information on their matters through a secure extranet or other tool Extensive use of full-featured matter extranets Supporting or demonstrating technology or KM tools for clients Supporting or training clients on legal project management None Other 68 responses How frequently do your organization's pitch materials to clients include specific information (more than a few generic sentences) about KM tools and resources? Very frequently Frequently Sometimes Rarely Never Rating Average Response Count 4 8 23 19 15 2.52 69 How frequently is someone from KM asked to participate in pitches to your organization's clients? Very frequently Frequently Sometimes Rarely Never Rating Average Response Count 1 6 14 19 29 2.00 69 If you work in a corporate law department, to what audience do you primarily direct your KM initiatives? Legal department only Legal department and the business Legal department, the business and customers 19 responses 21.1% 47.4% 31.6% Do you routinely track metrics? Yes, we track usage numbers and other numeric metrics Yes, but only in the form of feedback and anecdotal evidence No 69 responses 27.5% 43.5% 29.0% Does your organization ask you to report on metrics or return on investment (ROI) periodically? Yes, we provide usage reports, cost savings, efficiency gains and similar Yes, but we only provide a narrative report on progress and successes No 69 responses 50.7% 21.7% 27.5%