publication of the International Legal Technology Association
Issue link: https://epubs.iltanet.org/i/355985
ILTA WHITE PAPER: JULY 2014 WWW.ILTANET.ORG 12 2014 KM SURVEY RESULTS What systems, processes and resources does your organization use; what role does KM play concerning each? Answer Options Use it, and KM is fully responsible for it Use it, and KM shares responsibility for it Use it, but KM is not responsible for it Don't use this Rating Average Response Count After-action reviews 1 10 17 44 3.44 72 Business dashboards (real-time access to financial information on matters, clients, departments and firm) 3 25 25 24 2.91 77 Competitive intelligence reporting 8 22 23 22 2.79 75 Concept-based search 20 15 6 33 2.70 74 Conflicts checking system 5 8 49 11 2.90 73 Contact relationship management system 5 12 42 16 2.92 75 Document assembly 19 17 22 19 2.53 77 Document management system (DMS) 6 26 39 3 2.53 74 Email management system 5 16 54 0 2.65 75 Enterprise relationship management system 6 6 28 33 3.21 73 Enterprise search 24 16 8 29 2.55 77 Experience management system (search and track experience) 13 16 17 30 2.84 76 Expertise locator (internal expertise) 16 19 12 29 2.71 76 Expertise locator (external expertise) 13 10 14 38 3.03 75 Extranets 22 13 23 17 2.47 75 Intranet or portal 26 25 23 3 2.04 77 IP database/tracking system 2 6 36 29 3.26 73 Legal project management tools 11 20 23 23 2.75 77 Legal research and opinions database 28 19 21 8 2.12 76 Litigation database/tracking system 7 13 30 26 2.99 76 Matter pages on intranet 24 13 11 27 2.55 75 Matter-centric DMS 4 23 34 14 2.77 75 Models and precedents database (internal) 38 12 5 21 2.12 76 Models and precedents database (subscription-based/ external) 22 12 9 32 2.68 75 New business intake system 4 10 42 19 3.01 75 Practice and industry intranet pages 22 23 12 18 2.35 75 Presence (identifying who is online) 4 4 32 36 3.32 76 Pricing tools 4 15 29 28 3.07 76 Records management system 8 10 39 19 2.91 76 Transaction database/tracking system 8 14 24 28 2.97 74 Web 2.0 collaboration 16 17 12 30 2.75 75 Workflow or process automation 8 24 21 20 2.73 73 Is someone in your organization dedicated to supporting lawyers by preparing and evaluating fee estimates? YES 48.6% NO 51.4% Does your organization use full-time project managers who help lawyers manage legal matters? YES 21.1% NO 78.9% If your organization uses a system that prepares and tracks the status of fee estimates and matter prices, do you make the information available to clients? Yes 19.4% No 26.9% We don't use this type of system 53.7% 67 responses 71 responses 70 responses