publication of the International Legal Technology Association
Issue link: https://epubs.iltanet.org/i/306297
At Porzio, we focused our business goals on the first two categories — productivity and client service. However, we experienced a client development success story that has spurred us to evaluate whether we can expand upon the content to which we offer access. An attorney was traveling when he received an inquiry from a potential new client. By accessing our DM, timekeeping, e-discovery and contact management systems from his smartphone, he was able to demonstrate our firm's expertise in the desired area, forward favorable court decisions and other documentation, and secure the client over the course of four hours. This experience demonstrated vividly to firm management the value of its investment in mobile technology. 2. INVENTORY YOUR ENTERPRISE CONTENT The information that can be accessed from mobile devices goes beyond that which is stored in a firm's traditional DM system, and meeting the firm's business goals likely will require access to content stored in other repositories and systems. After you define your business goals, review all information stores to determine the ones that contain content relevant to those goals. At a minimum, consider the following categories of enterprise content: • DM system • SharePoint • Time and billing • Contact management • Litigation support/e-discovery data • Secure file-transfer sites (FTP, ShareFile, OpenText Tempo) • IP docketing • Information typically provided on a firm intranet or portal (firm directory and expertise databases) • Legal research tools • Extranets Cast a wide net, as it is impossible to envision every scenario for which mobile enterprise content access could benefit your firm. 3. ASSESS YOUR ABILITY TO PROVIDE ACCESS If you have a traditional remote access solution such as Citrix in place, you should be able to provide access to all desired information repositories from any tablet or smartphone. However, the applications available through Citrix are not optimized for touch devices, and user adoption is likely to be much higher if you provide access through native tablet and smartphone apps. The state of development of apps that access enterprise content varies widely. Unless you have unlimited resources, you will need to develop a matrix to rank the feasibility of providing access to the content you've identified. The matrix should include: • Existence (Is there an app for that?) • Quality/Reliability (How well does the app work?) • Supported Devices and Operating Sytems (Is there support for all mobile systems or just specific ones)? ILTA WHITE PAPER: APRIL 2014 WWW.ILTANET.ORG 24 10 STEPS TO AN EFFECTIVE MOBILE ENTERPRISE CONTENT STRATEGY Divorcing the security analysis from the feasibility analysis allows a more explicit weighing of security and risk after the firm has determined feasibility.