ILTA’S 2010 IT STAFFING SURVEY
IT Executive Responsibilities Building Security Conflict Checking Copy Center Docketing Facilities Library
Litigation Support Mail Room Marketing
Professional Management Office (PMO) Reception Records
Word Processing Other
IT Department Provide Support for End Users Home Computing Needs
Yes, we make house calls Yes, we provide telephone support Yes, we require the user to bring the PC to the office
Yes, but only to the extent of helping them with access to our remote access systems
No, but some of our employees “moonlight” to earn extra money by providing home computing support
No, but we provide referrals to home PC consultants No, we do not provide home PC support
Week Days On-Site Employees
On Call/Pager Employees Third-Party
Not Covered Small
88% 16% 8% 2%
Small
17% 13% 15%
32% 8% 6% 10% Medium
94% 6%
11% 0%
Small
41% 12% 30% 25% 25% 12% 59% 10% 17% 29% 7%
20% 26% 19%
Medium
23% 9%
11% 20% 26%
6% 6%
Large
93% 9% 7% 0%
Medium
35% 13% 19% 26% 10% 6%
81% 3% 0%
19% 3%
23% 16% 13%
Large 2%
12% 7%
58% 16%
5% 0%
Very Large
97% 7%
17% 0%
Large
19% 11% 4%
26% 7%
15% 85% 4% 4%
22% 0%
19% 11% 11%
Very Large
13% 7% 7%
50% 7% 7% 10% Very Large
20% 8% 0%
20% 0%
40% 76% 0% 0%
48% 0%
28% 12% 16%
www.iltanet.org
2010 IT Staffing Survey
39
