ILTA’S 2010 IT STAFFING SURVEY
Offices with No IT Staff? Yes No
How Support is Provided to Users in Offices with No IT Staff User support services are centralized in our main office
We use remote control tools to assist with software questions and problems
We outsource as needed tasks that must be done on site, such as printer repairs, PC moves, etc.
Facilities staff handle many hands-on tasks involving technology equipment and support
A member of branch office administration is trained to handle basic user support services
We send someone from a nearby office when on-site assistance is required
Members of the IT staff regularly travel to branch offices with no IT staff
Other
% of IT Dept Time Spent on Firmwide Activities Average % Median %
% of IT Dept Time Spent on Local Office Activities Average % Median %
Technology Facilities
Centralized in our main office Centralized in a branch office
Centralized in an off-site data center Distributed; we have data centers in multiple offices Small
61% 75%
Small
43% 25%
Small
87% 0% 1%
12% Medium
66% 3% 6%
26% Medium
33% 25%
Large
60% 2%
14% 23%
Small
98% 2%
Small 70% 86% 37% 16% 19% 42% 60% 2% Medium
68% 78%
Large
32% 25%
Very Large
30% 0%
30% 40%
Medium 93% 100% 74% 33% 44% 37% 78% 7% Large
69% 75%
Very Large
33% 25%
Medium
96% 4%
Large 85% 88% 56% 38% 38% 50% 74% 3% Very Large
67% 75%
Large
87% 13%
Very Large 69% 97% 59% 24% 31% 59% 59% 7% Very Large
97% 3%
www.iltanet.org
2010 IT Staffing Survey
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