Provide Support to Branch Offices? Yes No
IT Professionals Work Primarily in Branch Office Average Median
Reporting Relationship for IT Professionals Working In Branch Offices
Report to main office IT management Report to local administrator Other
Important Factors to Place IT Professionals in Branch Offices Number of users in branch office
Data center facility located in branch office Distance from main office/time zone differences Needy or demanding users in branch office
Lack of available consulting assistance in branch office location Other
Duties Performed by Branch Office IT Staff Application Development Application Administration Application Deployment End User Training
Helpdesk and Desktop Support IT Management
Knowledge Management Networking
Practice/Litigation Support Telecom and Audio-Video Web Development Other
Small 0%
14% 7%
24% 31% 3% 0%
10% 7% 7% 0%
66% Small
76% 22% 34% 24% 15% 12%
Medium
10% 33% 33% 52% 67% 5% 0%
38% 14% 33% 0%
33%
Small
98% 2%
Small
1.3 .0
Small
25% 8%
67% Medium
84% 36% 44% 28% 16% 16%
Large 4%
26% 26% 30% 78% 11% 0%
41% 19% 44% 4%
26% Medium
55% 0%
45% Large
92% 34% 42% 58% 24% 0%
Very Large 7%
28% 24% 69% 93% 41% 3%
34% 45% 66% 3%
10% Medium
1.7 .0
Large
57% 13% 30%
Very Large
93% 34% 24% 55% 17% 7%
Medium
96% 4%
Large
1.7 1.0
Very Large
60% 10% 30%
Large
100% 0%
Very Large
100% 0%
Very Large
13.9 3.0
36
2010 IT Staffing Survey
www.iltanet.org
