ILTA’S 2010 IT STAFFING SURVEY How do you provide support to users in offices with no IT staff?
We use remote control tools to assist with software questions and problems
User support services are centralized in our main office
Members of the IT staff regularly travel to branch offices with no IT staff
We outsource as needed tasks that must be done on site, such as printer repairs, PC moves, etc.
We send someone from a nearby office when on-site assistance is required
A member of branch office administration is trained to handle basic user support services
Facilities staff handle many hands-on tasks involving technology equipment and support
Other 0% 1% 5% 10% 15% 20% 25% 8% 7% 12% 14% 2010 17% 19% 23%
What percentage of your IT department’s time is spent on firmwide activities as compared to local office activities?
Firmwide Average % Firmwide Median% Local Average % Local Median % 0% 10% 20% 25.0% 33.0% 30% 40% 50% 60% 70% 80% 35.0% 41.6%
66.0% 58.7% 75.0% 68.5%
2010 2008
www.iltanet.org
2010 IT Staffing Survey
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