What types of duties are performed by branch office IT staff? 22%
Helpdesk and Desktop Support
End User Training
Telecom and Audio-Video Other
Networking
Application Administration Practice/Litigation Support Application Deployment IT Management
Application Development Web Development Knowledge Management
2%
1% 0%
0% 5% 10% 15% 20% 25% 14%
12% 11%
10%
8% 7% 7%
5%
Here are unique “other” responses for this question:
• Assist with office administrative duties • Equipment maintenance, support and deployment • Hardware replacement, troubleshooting
• Our main office IT staff travel to branch offices when needed • Project support for various projects
• Remote office personnel work via Citrix; one person supports all offices
2010
Do you have offices with no IT staff?
Yes No 6% 0% 20% 40% 60% 80% 100%
94% 2010
18
2010 IT Staffing Survey
www.iltanet.org
