publication of the International Legal Technology Association
Issue link: https://epubs.iltanet.org/i/192213
A MANAGED RISK: OUTSOURCING XXXX PRACTICE SUPPORT SERVICES need to be reassured that their data will remain secure, restricted on the matter level, accessed by law firm members only and not on a multitenant network environment. For some law firms, hosting data through a managed services provider that uses a top-tier and fully vetted and tested storage and security solution could provide them favorable feedback in attracting business. Sal Mancuso has 25 years of experience in providing litigation and practice support, stemming from both the law and the service provider side of the industry. He is currently Jackie: How will the transmission of data be affected? the Director of Client Services at RVM, Inc. NYC. Prior to RVM, Sal was the Sal: The speed by which data travels to and from the managed services environment is critical. Depending on your current environment, you might see slower or faster speeds. For instance, if your law firm centrally deploys its network via a data center, your speed might already be slower than what you would be experiencing if they were local to the office. That said, assessment of transmitting data should be added to your checklist of items to vet when using a managed services provider. I recommend including your IT department during the vetting process. Also find out if the managed services provider will allow for delivery and loading of data at the provider's location instead of having data copied from your location, which can make uploading and production deliveries more efficient. EXPECTED REWARDS Managed services can allow law firms to get back to doing what they do best — practicing law, not managing and storing data. The opportunity to increase profitability, utilize labor productivity and reduce the overall cost of e-discovery expenditures will result in many firms moving some, if not all, of their practice support infrastructure to a third-party provider. director of practice support for Proskauer Rose LLP and the litigation technology services manager at Willkie Farr & Gallagher LLP. Contact him at smancuso@rvminc.com Jackie Flynn is the Mid-Atlantic Business Development Manager for the UHY Advisors e-discovery and digital forensics practice. Jackie routinely consults with large domestic and international clients in the health care, telecommunications, technology, government contracting, energy and education industries with regard to formulating defensible collection plans, preservation strategies, data extraction, forensic analysis, targeted culling and document review. She can be contacted at jflynn@uhy-us.com