P E E R T O P E E R M A G A Z I N E ยท F A L L 2 0 2 5
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BY MICHELLE ZAMAN
W
hen law firms
discuss technology
adoption, the
spotlight typically
falls on lawyers or partners as the
primary decision-makers whose
buy-in determines a rollout's
level of success. However, the
support of a different type of legal
professional is equally critical for
ensuring successful, long-term
technology adoption: administrative
professionals.
Admins often serve as the quiet
bridge holding all the moving parts
of a law firm (and its clientele)
together. With unique insight into
the workflows of different practice
groups and office culture, they
understand how both non-partner
attorneys and partners operate, and
where those workflows intersect.
Their interdepartmental perspective
makes them natural connectors
who can spot adoption challenges
long before they become firmwide
frustrations.
