P2P

P E E R T O P E E R M A G A Z I N E · F A L L 2 0 2 5 47 C hanges for law firms used to be things such as acquiring new copiers, hiring new personnel, and gradual process improvements. However, today's pace is significantly faster, and firms must consider cloud computing, artificial intelligence, and consumer-like legal tech tools to redefine how attorneys, operations, and IT teams collaborate. Across the legal industry, success is not simply about finding the newest solution; it involves integrating innovations so seamlessly that technology feels like a natural extension of the team's daily workflow. Let us examine some real- world approaches to ensure that technology is tailored to each user, so that tools are not only adopted but also truly essential to the day- to-day practice and fit seamlessly into the firm. NAVIGATING CHANGE IN A DIGITAL ERA Imagine sitting down to watch your favorite show, but instead of a single remote, you are handed five different remotes, each controlling a separate screen. That is the state of technology in many law firms today. PDF tools overlap, platforms fail to communicate with each other, and users must cobble together their own workarounds. No wonder tech adoption so often flatlines, even after significant investments in adoption strategies. Firm leaders are recognizing that moving from legacy on-premises infrastructure to cloud-first environments is more than a technical migration. It is a chance to achieve the kind of efficiency, flexibility, and personalization legal professionals already expect from their favorite consumer apps. The analogy is powerful—just as Spotify curates a playlist based on individual preferences, firms must curate integrated technology experiences tailored to how lawyers actually work. The key, however, is not amassing more tools but simplifying. Law firm IT teams are focusing on implementing technology and platforms that eliminate redundancy and enhance efficiency. Actionable strategies include: • Rationalize the tech stack: Redundant platforms can create confusion. Consolidating tools—especially those with overlapping functions—free up mental bandwidth and reduce training fatigue. • Think like a consumer brand: Use analogies that lawyers already understand. "This new document automation tool is like Uber for contracts— fast, intuitive, and always available." • Deploy platforms that scale: Tools like ServiceNow are not just for IT—they are the backbone of firmwide operations. When attorneys can request support, track matters, and manage workflows in one place, adoption becomes second nature. • Ensure a user sentiment strategy is in place: Incorporate a user sentiment strategy within any changes. • Have all business units involved: Preparedness will increase the responsiveness of any team. Make sure your team has a "full toolbox." If you only give them half of a toolbox, they will not be equipped to handle all situations. • Prioritize security and compliance: As the legal field handles sensitive client data, ensuring all new platforms meet stringent compliance standards is not optional. Legal IT teams should bake security into every integration discussion, not tack it on at the end. Even minor improvements count. Shaving minutes off a BY SUE KENO

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