P2P

20 P E E R T O P E E R : I L T A ' S Q U A R T E R L Y M A G A Z I N E | W I N T E R 2 0 2 4 where generative AI is being incorporated into case management and will enhance the experience and increase the potential engagement of users at a level to which they have not been accustomed," advised one participant, who echoed the perspectives of several peers. Almost a third (30%) of the participants reported using a case management solution that is ten or more years old and described it as "inadequate." To minimize technology deficiencies and maximize user acumen, law firm leaders should align the talent of their litigators and litigation support leaders while also providing comprehensive and foundational training with emerging technology. CASE MANAGEMENT MATTERS MORE THAN EVER Over two-thirds (70%) use a fit-for-purpose case management system (https://www.opus2. com/solutions/cases/) designed specifically for litigation. Even so, two-thirds of those with a case management platform would like to upgrade it, as many see their competitive edge diminishing due to using suboptimal or outdated technology. This concern is growing, given the emergence of generative AI and the complexity of pre-trial obligations. "Since we collaborate so much, we need better and more modern tools," one participant explained. "If we were using a true case management tool, the efficiencies we would gain would give us a competitive advantage," offered another. teams must rely on technology to effectively adapt to and manage increasing data volumes. "Our technology can scale effectively, but the growth presents resource challenges," said one participant. To address this convergence, law firm leaders need to monitor the talent and technology of the team supporting the firm's marquee matters to ensure that they have the necessary strength to compete. They should also adopt advanced solutions rather than simply adequate ones. OUTDATED TECHNOLOGY IS A COMMON CONCERN Beyond knowing how to use technology, savvy teams deploy it to drive litigation forward, especially since "We are in a transition phase LAW FIRMS ARE BALANCING THEIR GROWTH OBJECTIVES WITH RISING DATA VOLUMES AND CASELOADS The median number of cases the respondents manage in a typical year is 200, and 83% expect their caseloads to rise in the next 12 to 18 months. 93% reported that the volume of data they manage for an average litigation case is increasing, and 60% believe that the continued growth of case data volumes presents challenges for their team. These increasing document quantity and complexity concerns are amplified because 80% of the law firms represented in this research also emphasize business growth within their litigation department. Given the profitability interests of their firms, litigation support the litigation department's growth 80% Reported that the volume of data they manage for an average litigation case is increasing 93% expect caseloads to rise in the next 12 to 18 months 83%

• Cover