P2P

82 P E E R T O P E E R : I L T A ' S Q U A R T E R L Y M A G A Z I N E | F A L L 2 0 2 3 M E M B E R R E S O U R C E S and examining technologies they can bring to bear to help improve search. iManage and AI. In this area, iManage described the many ways they are using AI within their portfolio to bolster functionality. Insight+, a knowledge search and management solution built natively in the iManage Cloud platform, which was announced at ILTACON, is a big part of that. As is iManage AI, a powerful new AI engine built natively into its knowledge work cloud platform, which was also announced at the conference. Process Improvement. One of the company goals is to empower users to be more creative and do more interesting work because the computer can do the "boring stuff" people don't like to do. So, to that end, embedding AI into the iManage platform so the platform might automate repetitive, boring tasks and improve the user's experience is a priority. As is the challenge of unlocking access to data to help improve the quality of the responses one might receive from technologies like Copilot or other Generative AI. Knowledge Study. The company also announced the near-term release of a major study - The iManage Knowledge Work Maturity Mode – which iManage hopes will help customers to engage with them to better frame their own roadmaps with how organizations work. I M A N A G E – U S E R E X P E R I E N C E As the presentation entered final twenty minutes, the company highlighted some additional items. Working in a single platform - to bring together documents, knowledge, AI and governance – is a key value proposition of iManage. They also expressed a desire to eliminate friction via having deep integration with the Microsoft environment. What exactly does "eliminate friction" mean? Tasks such as co-authoring (powered by improved data chunking), Microsoft Teams collaboration, more automation, and better workflows. This is accomplished due to the fact iManage users can interface with their documents in various tools - Teams, Outlook, Web – regardless of the interface, the Security Policy Manager applies approved governance controls against documents in all the areas. I M A N A G E – L O O K T O T H E F U T U R E A N D F I N A L T H O U G H T S In terms of the future, iManage is excited about the possibilities presented by connectors and Power Automate (a set of building blocks – from Microsoft and other third parties like Docusign and others in their ecosystem) which is one of the functions generating the most interest by users when iManage runs user sessions. They are also motivated to continue to expand knowledge reuse via technologies such as transaction management execution. And, finally, there are promising developments related to engagement centric task management in the platform. iManage Tracker, matter centric cost management tools and matter centric task tools are all part of a suite of services delivered by the company targeting this area. This is due to the belief it is "Working in a single platform - to bring together documents, knowledge, AI and governance – is a key value proposition of iManage."

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