Digital White Papers

Q323-WP

publication of the International Legal Technology Association

Issue link: https://epubs.iltanet.org/i/1508128

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I L T A W H I T E P A P E R | K N O W L E D G E M A N A G E M E N T & M A R K E T I N G T E C H N O L O G Y 5 W hen Frost Brown Todd (FBT) launched an experience database firm-wide in December 2022, it was the result of six months of hard work. We had implemented Foundation in less than sixty days, consolidating firm data from our financial, intake, and HR systems. Then we gathered more than 1000 narratives, data about 200 trials and 300 bond deals, and connected litigation data from an external feed. We then conducted pilots with three practice groups to capture matter details and rich descriptions from our lawyers for the first time. With the leadership of Casey Rauschenberg, our Experience Manager, and Cindy Bare, Chief Data and Innovation Officer, we were making great progress. Casey had been working closely with firm leaders to present Foundation to practice groups and industry teams. Cindy had recently presented to the partner retreat about how Foundation supported our client work and go to market strategy. We were creating a strong sponsor coalition in support of the new experience platform and knowledge about the ways in which it provides value to the firm. Foundation even won the firm's business project of the year award! However, as a brand-new Data and Innovation department, we wanted more. We needed a way to achieve a critical mass of valuable data quickly to accelerate the time to value and the tie to firm strategy. FBT Amazing Race: Amazing results in just one week! by Casey Rauschenberg and Cindy Bare

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