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a common and consistent user experience across all
applications.
Judi Flournoy, Chief Information Officer at Kelley
Drye & Warren LLP, agrees that technology evolution and
innovation are vital. In a recent whitepaper, Judi commented:
"What smart vendors are doing is taking customers (and
the industry) on the journey with them, explaining the
reasons behind strategic business moves and how they will
ultimately benefit the legal profession. For law firms and
corporate legal operations, evaluating platformization — or
anything that causes us to rethink and reimagine the status
quo and how we work — is a good thing."
Innovate … Dependably
In a recent ILTA Peer to Peer article, NetDocuments CEO,
Josh Baxter, and Chief Product Officer, Dan Hauck, shared
how the cloud continues to pave the way for innovation:
"The industry will lean on software-as-a-service (SaaS)
infrastructure and legal tech vendors with reputations
for delivering dependable innovation — afforded by
multitenancy and the benefit of automatically 'inheriting'
new features, functionality, and security upgrades. Native
experiences, part and parcel to true platformization, will
continue to outpace the rest of the industry."
Ron Warman, Partner with Affinity Consulting,
agrees that NetDocuments has a clear dedication to – and
differentiation – in its cloud-native platform approach.
He explains, "Law firms must realize that 100% of
NetDocuments' R&D goes toward cloud technology
and innovation delivery. As Alvin Tedjamulia puts it,
NetDocuments only has 'one puppy' to love and care for.
This results in better, faster improvements to immediately
benefit NetDocuments customers."
When it comes to innovation, it's also important
to allow for flexibility. Ron shared with me that with
NetDocuments, once a customer provisions the repository,
they have full control. It's their platform to manage and
tweak. "With NetDocuments, I can immediately create
a new cabinet, control my profile attributes, configure
my single sign-on or my ndMail integration. As far as
administrative tasks go, firms are in complete control."
In Transparency We Trust
Based on conversations with partners, customers, and
legal technologists, it's clear that NetDocuments' "open"
platform philosophy is shared throughout the company.
Whether it's providing open access to product support,
new products, or administrative access through the Help
Center, or enabling users to check on their service status
by region via the platform's Trust Site, transparency is the
name of the game.
This transparency has paved the path for powerful
partnerships and solutions that legal professionals trust.
And that trust extends to the security requirements and
certifications law firms, corporate legal departments, and
the public sector expect from their cloud service providers.
In fact, John Hunter, CIO at the Council of Europe,
was quoted saying: "When vetting tech vendors, it is
important to have formal checklists of required security
standards and watertight contracts with detailed data
protection and privacy clauses — either they comply or do
not get your business."
Cloud-Native as a Differentiator
Cloud-native architecture and applications are built for
and operate in the cloud. They take full advantage of the
cloud model, including its scalability, elasticity, resiliency,
flexibility, and security. A cloud-native approach supports
continuous innovation and responsiveness, both in the
application itself via iteration and feature development, and
in what the application achieves for a business. Cloud-native
applications enable firms to move quickly and with agility.
F E A T U R E S
