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67 I L T A N E T . O R G • Will any changes to the question impact the historical results and is the improvement more important than the historical trend? • Is the question clear or are there multiple interpretations that may lead to confusion? • Does the question cross over with other questions? • Is the question the subject of any other ILTA surveys? We review the changes with the committee in our weekly calls, in an iterative process, some questions easily continue with minimal or no changes, others we discuss at length, sometimes resulting in further research being done. Then we come back together and agree on what will be published. 2020 was, as we all know, a somewhat less than usual year for the legal industry and for all of us. In the end we added a whole section of the Tech Survey with COVID 19-related questions. In 2021 we changed that to a section called "Strategy", adding several open-ended questions related to Work-from-home and other Technology Issues and Concerns. We have continued that pattern for 2022. In 2021, we changed the structure of the survey to align more with how IT is organized in law firms. We changed the sections and questions to focus on Infrastructure, Desktop/Laptop Hardware and Operation Systems, Office Applications (adding a whole section on MS Teams), DMS/ECM, Practice Management, Business Applications, Collaboration and Communication, Mobile Device Usage and Reimbursement, Security, Business Continuity, Strategy, and Vendors. Now in 2022, we are focused on the trends coming out of the pandemic, removing some old questions that aren't used by many people anymore and adding more strategy and future trend questions. One of the challenges we have is the continued consolidation of legal vendors and the branding changes of numerous companies. To combat that, this year ILTA sent a message out to business partners asking them to help us make sure we use their preferred branding in the survey questions and results by submitting any branding changes. As I write this, Teresa Laird is consolidating our ILTA Tech Survey final volunteer review notes and confirming the questions to send to the survey company, who will work to prepare the anonymized survey. In a few weeks the draft survey will come back to us in the form ready to test and proofread prior to it going out to ILTA members in early May. I'm really looking forward to seeing the results of the ILTA 2022 Technology Survey in August. With all the changes and losses over the past two years, it's so good to know the Tech Survey will continue to provide information to all the survey audiences about the biggest trends and helping everyone make those important strategic and budgetary decisions. And we look forward to hearing from all of you about how well we hit the mark! ILTA

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