I
L
T
A
W
H
I
T
E
P
A
P
E
R
&
S
U
R
V
E
Y
R
E
S
U
L
T
S
|
L
I
T
I
G
A
T
I
O
N
A
N
D
P
R
A
C
T
I
C
E
S
U
P
P
O
R
T
&
C
O
R
P
O
R
A
T
E
L
E
G
A
L
D
E
P
A
R
T
M
E
N
T
S
18
I L T A ' S 2 0 2 1 L I T I G A T I O N & P R A C T I C E S U P P O R T S U R V E Y R E S U L T S
If you outsource what are your top 3 criteria for selecting a service provider:
15%
4%
16%
8%
3%
18%
9%
11%
6%
6%
2%
0% 5% 10% 15% 20%
N/A
Cl ient Demand / Ap pro val
Experti se / Quality
Features / Capabil iti es
Loc ation
Pricin g
Rel ation ship / History of Su ccessful Pro jects
Resp onsiveness / Turn-Aro und Time
Ri sk Mitigation / Rep utati on / Stab ility of the Provi der
Security
Suppo rt
