Digital White Papers

I L T A W H I T E P A P E R & S U R V E Y R E S U L T S | L I T I G A T I O N A N D P R A C T I C E S U P P O R T & C O R P O R A T E L E G A L D E P A R T M E N T S 5 large firm participation last year. The Software as a Service numbers are the same as 2020 - which could mean that smaller firms are increasing their use of SaaS. The EDRM functions are a great way to isolate work done in the overall flow of litigation support. Litigation support remains a core function of discovery management and work being done. Identify / Preserve - law firms continue to provide consulting for clients in determining the who, what, where and when of potentially relevant information. While IG, at the very far left, is a specialty of its own, for clients outside of regulated industries there are a myriad possibilities to contend with in determined who and what should be considered as custodians. Collect to preserve continues to lead the method for ensuring information is available when it is needed. That can assist in dealing much of the minutia that can impact the availability of information, mainly a lack of governance or the resources to successfully govern information. Collect (non-forensic) – where litigation support provides a resource to collection, the numbers show that firm rely on their client's IT to collect with a model of custodian self-select across the board. The most alarming tidbit of the collection questions was the method of validation of a collection – the winner is "Not Applicable". Either data is not being authenticated at collection with any known method, or litigation support has no visibility into the method / QC of the collection being performed. Litigation and Practice support can be a silo and may not be privy to details about collections that can occur prior to the rest of the discovery activity. Process - in the interest of sharing information our results include the 2% results (normally with survey's any responses under 2% are consolidated in the "Other" category so we can see the software used across our responders. I noticed that processing QC was confirmed as a litigation support function and not an attorney task -- perhaps using it as a way to translate the results. I was reassured by the data showing that exception reports are reviewed for every job. While we care about what we export from processing – we should care just as much about what we don't promote to review see to confirm it is not important or relevant. www.edrm.net

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