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20 P E E R T O P E E R : I L T A ' S Q U A R T E R L Y M A G A Z I N E | S U M M E R 2 0 2 1 AI-powered chatbots are disrupting the legal industry and are poised to become a preferred mode of communication for internal as well as external users. Leveraging NLP and NLU algorithm power, which are one of the prominent fields in AI, chatbots can understand intents, contexts and further handle end to end human- machine interactions. Why are legal departments deploying Artificial Intelligence (AI) powered chatbots? Law firms, as well as corporate legal departments, continue to look for new ways to enhance efficiency and drive productivity. AI-enabled chatbots are one such way that has the potential to revolutionize the law firm operations. These chatbots are a new approach for law firms to imitate human conversations and automatically respond to clients as well as attorneys' queries. Legal chatbots have the capabilities to make better and quicker decisions when compared to human agents. It reduces the burden on attorneys and paralegals to repetitively answer the same queries, which further brings consistency to users' responses. The benefits of technology for small, midsized as well as larger law firms can vary substantially, but few of the obvious benefits include: Law Firm's leveraging automation to operate in the remote scenario Quick adaptation to change is key to success! The COVID-19 crisis has put a strain on legal professionals in terms of performance, productivity, and value-driven client delivery while working remotely. Additionally, pressures related to enhancing the ROI and retaining the talent are driving the legal organizations to boost their automation capabilities. Technologies like AI and ML play an integral role in automating legal business, handling specific tasks, and reducing legal spending. A study estimated that around 23% of an attorney's job could be automated with technology, including chatbots. Automation provides opportunities for legal firms and in-house legal departments to efficiently handle a massive volume of data sets, reduce costs, and attract new clients. Automation in the legal sector prepares law firms to drive high performance and thrive in the altering legal landscape. Hence the legal organizations are leveraging automation to adapt to a demanding legal market. Critical resources for law firms running remotely During the COVID-19 crisis for running and managing the remote staff, a law firm requires a broad range of tools. From task management to client management, from scheduling to invoicing and billing systems, a law firm must have few of the key tools to run remotely. A host of technologies, including chatbots, virtual assistants, legal bots, cloud, and document automation, are enabling legal firms to automate the routine tasks and enhance their attorney's productivity. F E A T U R E S

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