Digital White Papers

I L T A W H I T E P A P E R | K N O W L E D G E M A N A G E M E N T & M A R K E T I N G T E C H N O L O G Y 9 2 0 2 0 K N O W L E D G E M A N A G E M E N T S U R V E Y R E S U L T S What type of title (need not match exactly) does the person leading KM hold? Globally, how many full-time (or equivalent) people currently are assigned to KM officially? (count only those actually working on KM initiatives and not those who simply report to KM) Of the full-time people (or equivalents) counted before, how many are technologists dedicated and reporting to KM? ILTA Knowledge Management Survey 2020 20 / 64 Q16 What type of title (need not match exactly) does the person leading KM hold? Answered: 11 Skipped: 7 Chief Information... Chief Knowledge... Director Business... Director Information... Director Innovation,... Director Knowledge... Director Legal Project... Director Library or... Director Professional... Knowledge Management... Manager Legal Project... Manager Knowledge... Manager Library or... Manager Practice... None Other (please specify) 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% Chief Information Officer, Chief Technology Officer, Chief Innovation Officer or similar Chief Knowledge Officer, Chief Corporate Knowledge Counsel, or similar Director Business Development Director Information Technology, Information Services, or similar Director Innovation, Research and Development, or similar Director Knowledge Management, Practice Management, Practice Support, or similar Director Legal Project Management or similar Director Library or Information Services Director Professional Development Knowledge Management Partner, Associate, Lawyer, Paralegal, or similar Manager Legal Project Management or similar Manager Knowledge Management, Knowledge Resources, Precedents or similar Manager Library or Information Services Manager Practice Support, Professional Development or similar ILTA Knowledge Management Survey 2020 22 / 64 9.09% 1 36.36% 4 27.27% 3 0.00% 0 0.00% 0 0.00% 0 27.27% 3 Q17 Globally, how many full-time (or equivalent) people currently are assigned to KM officially? (count only those actually working on KM initiatives and not those who simply report to KM) Answered: 11 Skipped: 7 TOTAL 11 0 - .5 1.0 - 2.5 3 - 4.5 5 - 7 8 – 10 11 – 20 Over 20 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100 % ANSWER CHOICES RESPONSES 0 - .5 1.0 - 2.5 3 - 4.5 5 - 7 8 – 10 11 – 20 Over 20 Of the full-time people (or equivalents) counted in the last question, how many are lawyers dedicated to KM? ILTA Knowledge Management Survey 2020 45.45% 5 18.18% 2 9.09% 1 0.00% 0 27.27% 3 0.00% 0 Q18 Of the full-time people (or equivalents) counted in the last question, how many are lawyers dedicated to KM? Answered: 11 Skipped: 7 TOTAL 11 0 - .5 1 - 2.5 3 - 4.5 5 – 7 8 – 10 Over 10 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% ANSWER CHOICES RESPONSES 0 - .5 1 - 2.5 3 - 4.5 5 – 7 8 – 10 Over 10 ILTA Knowledge Management Survey 2020 24 / 64 18.18% 2 27.27% 3 27.27% 3 0.00% 0 27.27% 3 Q19 Of the full-time people (or equivalents) counted above, how many are technologists dedicated and reporting to KM? Answered: 11 Skipped: 7 TOTAL 11 0 1 1.5 – 3 4 – 5 Over 5 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% ANSWER CHOICES RESPONSES 0 1 1.5 – 3 4 – 5 Over 5 How has the number of full-time people (or equivalents) focused on KM changed over the past two years? ILTA Knowledge Management Survey 2020 Q20 How has the number of full-time people (or equivalents) focused on KM changed over the past two years? Answered: 11 Skipped: 7 9.09% 1 45.45% 5 36.36% 4 9.09% 1 0.00% 0 11 2.45 Increased Significantly (no label) Stayed the Same (no label) Decreased Significantly 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% INCREASED SIGNIFICANTLY (NO LABEL) STAYED THE SAME (NO LABEL) DECREASED SIGNIFICANTLY TOTAL WEIGHTED AVERAGE (no label) Increased Significantly Stayed the Same Decreased Significantly N/A In the next 12 months, how do you expect the number of full-time people (or equivalents) focused on KM to change? ILTA Knowledge Management Survey 2020 Q21 In the next 12 months, how do you expect the number of full-time people (or equivalents) focused on KM to change? Answered: 11 Skipped: 7 Increase Significantly (no label) Stay the Same (no label) Decrease Significantly 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% Increase Significantly Stay the Same Decrease Significantly N/A

• Cover