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51 I L T A N E T . O R G How This Research Was Conducted This research thoroughly examined the top 10-20 Google results for the following queries: • ways to automate non-billable hours law • best ways to automate legal practice • automating legal administrative tasks • how to automate law firm back office As articles from the ABA, legal associations, legal news outlets, and vendor blog posts listed solutions to law firm automation, we cataloged each one. Only organic results were used – no sponsored search results were used. What kind of weight should this research have in your research and evaluations? LIMITATIONS TO THIS KIND OF RESEARCH Let us be clear – a double-blind experiment with multiple law firms implementing the same types of solutions in similar situations would be a better examination of automation in firms. Here is what we risk in this meta-analysis: • Bias towards older, more established forms of automation – Cutting- edge, AI-powered automation areas emerged far less often in this research. • Hard numbers and ROI – The popular solution does not mean the best solution. Take billing automation: it boasts potentially the highest ROI, but it requires a lot of behavior change from attorneys. Could a lower-ROI but easier-to-adopt solution produce better real- world results? It is hard to know without abundant hard numbers. • Bias from quasi-plagiarism – Anyone writing an article on this topic may have been informed by earlier writers and what categories those initial authors chose to cover. Popularity could be selfperpetuated, at least in part. "Real World" Analysis As many law firm technical leaders readily admit: resistance to change plagues mid-sized and large law firms. Automation solutions live in the real world. Users must actually use it. Leadership, ideally, enthusiastically endorses the solution and incentivizes its use in some way. Here are the some "real world" rankings and analysis of automation solutions: ©2020 Innovate Technology Solutions, LP. All Rights Reserved. 8 Automating Non-Billable Hours Whitepaper www.i-nnovate.com Enterprise NNOVATE I SM Enterprise Automation Solutions NNOVATE I Law Firm Automation Solutions: Potential ROI by Ease of Implementation As many law firm technical leaders readily admit: resistance to change plagues mid-sized and large law firms. Automation solutions live in the real world. Users must actually use it. Leadership, ideally, enthusiastically endorses the solution and incentivizes its use in some way. Here are the some "real world" rankings and analysis of automation solutions: IV "Real World" Analysis Potential ROI – ROI of a given solution (% return, not total return). Ease of Implementation – potential resistance to change given factors such as extent of behavior change needed, technical skills needed, or other factors that may increase or decrease adoption rates. Definitons Easy to Implement Potential ROI Higher Easier Knowledge Management Task Management New Business Intake Transcribing Software Digital Signatures Scheduling Document Assembly Client Communication Billing AP Automation LAW FIRM AUTOMATION SOLUTIONS: POTENTIAL ROI BY EASE OF IMPLEMENTATION DEFINITONS Potential ROI – ROI of a given solution (% return, not total return). Ease of Implementation – potential resistance to change given factors such as extent of behavior change needed, technical skills needed, or other factors that may increase or decrease adoption rates.

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