6
P E E R T O P E E R : I L T A ' S Q U A R T E R L Y M A G A Z I N E | W I N T E R 2 0 2 0
I N T H I S I S S U E
International
Relations
3 From the CEO
5 Q&A With ILTA's Board of Directors
10 From the Publications Liaison
U P F R O N T
F E A T U R E S
12 Innovation and Transformation Perspectives From
Around the World
B Y A B S A R A S W AT
18 5 Tips to Streamlining the Contract Process
B Y C H A S E D 'A G O S T I N O A N D A N D R E W B A N Q U E R
22 The Continuing Evolution of KM: Modern
Management, Advanced Measurement, and More
B Y A L E X S M I T H
28 A Roadmap for Increasing the International
Competitiveness of Your Website
B Y D E B O R A H M C M U R R AY
34 Fear of Public Speaking
B Y G L E N N H O X I E A N D J E F F R E Y R O A C H
40 Driving Software Adoption via Ongoing
Conversations
B Y M A R K T H O R O G O O D
