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I L T A W H I T E P A P E R | L I T I G A T I O N A N D P R A C T I C E S U P P O R T 2 3 2020 Litigation and Practice Support Survey Results I N T R O B Y M I C H A E L Q U A R TA R A R O A N D C I N DY M A C B E A N 14 So, You're New to Litigation Support…The Beginner's Tool Kit E L A I N E G AY D A , K AT H Y D A L L A I R E , C H E R Y L C U R R A N , A N D S P E C I A L T H A N K S T O S H A N N O N B A L E S 32 Do I have to? Yes, you have to. Mitigating risk in eDiscovery vendor engagement. B Y C H R I S T O P H E R A C O S TA A N D J O A N WA S H B U R N 36 Increasing the Impact of Your Analysis: Exploring and Understanding Data B Y J O E S R E M A C K A N D R O X A N N E WA N G 42 Now More than Ever, How You Charge Clients for Litigation Support Services Matters B Y N AT H A N C U R T I S , I G P 47 Architecture of Excellence – Design Your eDiscovery Team for Success B Y Y V E T T E B U L A Litigation and Practice Support A B O U T I L T A Technology solutions for law organizations and legal departments gets more complex every day. Connecting with your peers to exchange ideas with those who have "been there done that" has never been more valuable. For over three decades, the International Legal Technology Association (ILTA) has led the way in sharing knowledge and experience for those faced with challenges in their organizations and legal departments. ILTA members include organizations of all sizes and all areas of practice, all sharing a common need to have access to the latest information about products and support services that impact the legal profession. Learn more at iltanet.org. S T A T E M E N T O F P U R P O S E ILTA provides the premier environment for peer connections, education and collective intelligence to leverage the strategic advantages of technology in the legal profession. D I S C L A I M E R This report is designed for use as a general guide and is not intended to serve as a recommendation or to replace the advice of experienced professionals. If expert assistance is desired, the services of a competent professional should be sought. Neither ILTA nor any author or contributor shall have liability for any person's reliance on the content of or any errors or omissions in this publication. C O P Y R I G H T N O T I C E Copyright © ILTA 2020. All rights reserved. No part of this report may be reproduced in any manner or medium whatsoever without the prior written permission of ILTA. To request permission for use, contact publications@ iltanet.org. Published by ILTA c/o Editor, 159 N. Sangamon Suite 200, Chicago, IL 60607.