P2P

43 I L T A N E T . O R G to underlying systems. Robots work across the presentation layer of existing applications just as a user does. This is especially useful for legacy systems, where APIs may not be immediately available, or where organizations do not have the resources to develop a deep level of integration with existing applications. • Improved employee morale and employee experience – Attorneys and staff will have more time to invest their talents in engaging and interesting work since bots enable workers to offload manual tasks like filling out forms, data entry and looking up information from websites. Examples of RPA in legal: Non-Disclosure Agreements, Tax automation, IT Assessment Management, Employee On and Off-boarding, Profitability Reporting, Legal Compliance, NBI (New Business Intake) and Matter Intake, Legal Approvals, Conveyancing, Docketing Activities that are good candidates for RPA include: • Copying and pasting data between systems • Generating emails, opening emails and attachments • Filling out forms • Making calculations • Collecting social media statistics • Reading and writing to databases • Logging into web/enterprise applications • Moving files and folders • Connecting to system APIs • Merging data from multiple places Software Testing Automation Automated testing runs the software programs that carry out the execution of test cases automatically and produce test results without any human intervention. Main types of software testing automation include: • Monthly Windows Patch Testing – The business problem here is the chronic computer desktop environment change due to patching, the frequent MS Windows and application patches. These can't be ignored due to security updates and bug fixes. The many application integrations compound the potential for issues, and there's no time to manually validate. Options are to deploy with no testing, use IT resources or business users to manually test patches, or subscribe to a patch testing service. Automated desktop patch testing uses a regression suite of test cases, reduces the risks and makes the process much more efficient. • Desktop Performance Benchmarking - A reliable and well performing desktop is critical to user productivity and efficiency. Quantifiable metrics about application performance can facilitate problem identification and resolution, before impact to the end users is felt. Automated assessment of user experience on a system provides baselines and comparative measurements over time, from which trends emerge and indicate where potential challenges exist. • Data Migration Testing - Automated verification of large data transfers for document management system migration projects. • Enterprise System Load Injection Testing - Automated load simulation of systems or infrastructure. Back to "Why Should we Automate Now?" 10 years ago, in his book The End of Lawyers, Rethinking the Nature of Legal Services (2010), Richard Susskind listed document automation as one of the 10 "disruptive technologies" that would alter the face of the legal profession. In 2020, if you ask a lawyer what they know about document automation, the majority have only a rough idea that some kinds of simple documents can be generated automatically. In its article "Organize your future with robotic process automation", PwC estimated in 2016 that 45% of work activities could be automated, which they estimate would save $2 trillion in global workforce costs. That's an incentive to start looking at where to automate in a legal organization!! In 2019 we had a good list of reasons to automate processes:

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