P2P

42 P E E R T O P E E R : I L T A ' S Q U A R T E R L Y M A G A Z I N E | S U M M E R 2 0 2 0 execute business tasks or processes. The bots capture data and manipulate apps, interpret, trigger responses and communicate with other systems in order to perform a vast variety of repetitive tasks. Two kinds of RPA - attended and unattended RPA, allow for actions to be recorded and played back, with or without human interaction. RPA is different than Artificial Intelligence - RPA has rules that are explicitly provided, don't have a lot of complexity, don't make decisions, rather they run through the process to the end (where AI takes guidelines and makes decisions). As a user-friendly and cost- effective tool, RPA provides a number of business benefits: • Reduced costs - Process cycle times are more efficient and can be completed at a faster speed compared with manual process approaches. • Increased productivity - Operations can be performed around the clock as bots work tirelessly and autonomously. Human workers need to intervene only to make a decision or resolve an error. Bots complete volumes of manual, tedious tasks. • Improved process visibility - Because the tasks are all performed by software, they can more easily be recorded for auditing or reporting, revealing bottlenecks in business operations and helping create financial forecasts and budgets. • Meet regulatory compliance standards - Bots only follow the instructions they have been configured to follow and provide an audit trail history for each step. The controlled nature of bot work makes them suited to meeting even the strictest compliance standards. • Low technical barrier - Advanced programming skills are not necessary to configure a software robot for simple processes. Even non- technical users will be able to use a graphical bot designer to configure software robots for solving their automation challenges. • Increased accuracy - Bots are extremely accurate and consistent – they are much less prone to making mistakes than a human worker. • Flexibility - Depending on workload, an organization can assign a small army of bots to a high-intensity job – and then shut them down afterwards, instead of having to lay staffers off or hire temporary workers. • Supporting non-invasive integrations between multiple line of business applications - Unlike traditional automation initiatives that may require extensive developer resources to integrate across multiple applications, RPA involves no disruption "As a user- friendly and cost-effective tool, RPA provides a number of business benefits" A S K I N G T H E R I G H T Q U E S T I O N S

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