are today. We configured BigHand for the BES server and found during our
pilot phase that the carrier technology was lacking, making upload times
very slow. In addition, carrier network coverage for our pilot group was
not the best, which also affected our decision to move forward with this
technology. As a result, we discontinued the use of BigHand for BlackBerry,
but knew we would revisit this at a future date.
Here we are in 2013. BlackBerry use has declined in our environment,
and the use of iPhones has eclipsed the BlackBerry significantly. In
addition, tools to manage iPhones have improved greatly and allow for
proper security. The firm made the decision to revisit BigHand's offerings
and evaluate the BigHand App for iPhone and BlackBerry. BigHand has
enhanced their product to provide excellent functionality, with an easy-touse interface and options we need, such as live updates to dictation status,
the ability to attach files to a dictation and the use of Bluetooth for nearly
hands-free dictation.
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The firm is now moving forward with the deployment of BigHand for
iPhone to make work and life easier for the mobile attorney. The ease of
use will be well-received, and the functionality will be a welcome option
for our mobile attorneys.
John Brooks is the Network Services Manager at Marshall,
Dennehey, Warner, Coleman & Goggin. He is also a member of ILTA's
Communications Technologies Peer Group Steering Committee.
Contact John at jcbrooks@mdwcg.com.
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