Digital White Papers

April 2013: Adapting to a Mobile World

publication of the International Legal Technology Association

Issue link: https://epubs.iltanet.org/i/122164

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DICTATION FOR THE MOBILE ATTORNEY by John Brooks of Marshall, Dennehey, Warner, Coleman & Goggin DICTAT ION FOR T HE MOBILE ATTORNEY Founded in 1962 and headquartered in Philadelphia, PA, Marshall Dennehey Warner Coleman & Goggin is a leading defense litigation law firm with over 450 attorneys in 18 offices throughout Pennsylvania, Delaware, Florida, New Jersey, New York and Ohio. Marshall Dennehey began exploring options in 2007 to assist our attorneys in making dictation easier for everyone. Our goals were to improve efficiency and reduce turnaround time from dictation to transcription. We had some challenges to overcome, such as attorneys dictating to voicemail when they were mobile and the use of the dreaded cassette type dictation devices (remember those?). There were issues with flexibility when it came to workload and distributing work between office locations. With multiple office locations, there were times when it would have been beneficial to distribute the transcription workload among staff, but this was not possible with the use of tapes. Also, if a tape broke, most likely the entire dictation was lost and could not be recovered. As a result, there was a loss of billable time. There were other issues as well: the potential for lost tapes when transferred between office locations, misplaced tapes and long turnaround times. We hoped to address all these issues with our new dictation software selection.

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