Issue link: https://epubs.iltanet.org/i/12204
Describe the KM initiatives/activities, if any, in support of the firm’s ability to provide fee estimates: (summary of initiatives listed) • Matter management system • Budget/ fee estimate tools • Data mining for historical data on fees • Matter database with historical financial info • New business intake systems to support • Education programs • Consulting with the business on methodology, tools, business process analysis • Timekeeping standards to be used in fee estimates and tracking • Capturing write off experience • Fee estimate templates Please list any other significant KM projects or initiatives at your firm. • Experience data base - Thomson Reuters • Involved in the RFP process. • Rights Management system linked with master product data system, patent & tm system, SalesForce contract management system, e-Billing system (Serengeti). • Investigating a matter lifecycle project to manage all aspects of matter information from intake to closing • Switching from Lexis Total Search to Lexis Search Advantage. Switching from WorkSiteWeb to SharePoint 2007 with XMLAW. Upgraded in house kmAlerts system. • Development of client sites • Client Mashups • Departmental form files for use as precedents. • Pro-active approach to other employees • Docketing and time-capture systems, project management, precedent management, file workflow re-engineering Describe the KM initiatives/activities, if any, relating to the firm’s ability to provide fixed-price offerings or other alternative fee arrangements: • Time and responsibilities list to guestimate flat fees • Custom built tools to help budget and track matters at the task level • Matter management budgeting and planning tools. • Process maps for task tracking. • Document assembly to assist in efficient execution • Education programs • Implementing a system for creating, modeling and monitoring AFA fees and budgets • Building an AFA system that integrates with extranets • System to data mine historical matters to help understand costs. • Web based application to help partners determine optimum billing model for a matter • Project plan template • Digitization of closing books and creation of online library of third party transaction opinions • Collaboration, client services, value added services to clients • Implementing new RM system and updating records policies and guidelines for electronic filing. Reviewing current awareness (legal development and news alerts) with a view to outsourcing). • Document assembly for licenses, incorporation packages, employment agreements; Matter mash-ups • Corporate university initiative. • Proprietary database to track various attributes of certain kinds of matters. • Quality management, set-up of a firm academy for training of skills and legal knowledge, lawyers dashboard. • Enterprise Search Online Services - compliance training, client portals for commoditised legal services • Management and delivery of legal and business news and information; legal research training and support; and company, court and property search and registration services. 14 Knowledge Management ILTA White Paper