Issue link: https://epubs.iltanet.org/i/12204
KM SURVEY RESULTS Which systems, processes and resources does your firm have, and what is KM’s role? Have it and KM is fully responsible Document management system (DMS) Matter-centric DMS Records management system Conflicts process Enterprise-wide search (e.g., Recommind) Intranet or portal Extranets On-line new business intake system Contact relationship management (CRM) system Enterprise relationship management (ERM) system, (e.g., Contact Networks) Deal lists/deal tracking/ matter information system for tracking information about matters Matters pages on firm’s intranet – for aggregating information about matters from different systems Competitive intelligence Legal research/opinions collection Models/precedents collection Document assembly Expertise location (self-selecting expertise identification) Experience management (i.e., system to search across multiple repositories to track experience) After-action reviews Concept-based search (e.g., Westkm, Real Practice) Fee Estimate tools Tools to support fixed-price offerings or other alternative fee arrangements Project/Matter Planning Tools Web 2.0 collaboration tools (e.g., wikis, blogs, teamsites) Other KM tools and resources 11 11 11 5 35 48 18 6 8 2 23 29 14 58 63 26 21 22 6 27 33 88 10 41 48 8% 8% 8% 4% 26% 35% 13% 5% 6% 1% 17% 21% 10% 42% 47% 19% 15% 16% 5% 20% 2% 6% 7% 29% 37% Have it and KM has shared responsibility 54 39 21 24 22 54 40 20 23 15 28 29 23 32 36 28 34 26 14 14 15 17 21 32 26 40% 29% 15% 18% 16% 39% 30% 15% 17% 11% 21% 21% 17% 23% 27% 21% 25% 19% 11% 10% 11% 13% 16% 23% 20% Have it but KM has no responsibility 61 54 86 99 10 30 52 57 74 36 48 22 47 29 17 33 21 15 25 8 29 29 38 24 8 45% 40% 62% 72% 7% 22% 39% 47% 55% 27% 35% 16% 31% 21% 13% 25% 15% 11% 19% 6% 22% 22% 28% 17% 6% Don’t have it 10 32 20 9 68 6 25 49 30 81 37 55 56 18 19 47 60 73 88 86 86 79 65 42 48 7% 24% 14% 7% 50% 4% 19% 37% 22% 60% 27% 41% 42% 13% 14% 35% 44% 54% 66% 64% 65% 59% 49% 30% 37% www.iltanet.org Knowledge Management 13