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F
irstly, thank you to all who participated
in the survey – we are most appreciative
of the time from your busy schedules to
contribute! One of the key benefits of ILTA, to me and
other professionals, is the ability to observe industry
trends in litigation support practice and technologies.
This information shapes my discussions both within
my firm and across professional organizations. As
an industry we continue to develop new skills and
address new challenges while maintaining the highest
level of services to our case team, legal departments
and law firms. The ILTA Litigation Support survey
can be an invaluable tool to monitor and communicate
the industries state-of-the-state.
Interesting responses from the 2018
Survey include:
Office 365 continues to be a primary influencer in
litigation support.
A multitude of the responses are impacted by the
use of managed services and hybrid managed
services offerings utilized by members.
Computer forensics continues to be an outlier to
litigation support with continued outsourcing
of those services along with a decrease in the
value of relevant certifications for law firm / legal
department staff.
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B Y C I N DY M A C B E A N
2018 Litigation and
Practice Support
Survey Results
