publication of the International Legal Technology Association
Issue link: https://epubs.iltanet.org/i/1061453
58 WWW.ILTANET.ORG | ILTA WHITE PAPER KNOWLEDGE MANAGEMENT To build your education program: » Ensure that you meet the education needs of the business, both in terms of content (legal, commercial, industry or so skills) and level (new joiners, beginners, intermediates or advanced practitioners). » Source the right team to deliver the training by considering internal legal experts as well as external resources such as panel firms and external events. » Implement the right logistics including timing (monthly, quarterly, annually) and mode (live calls, in-person or technology- based such as a webinars or podcasts). Larger organizations might appeal to different training preferences by offering a combination of times and modes. » Avoid duplication by looking at education holistically across departments, offices and geographies and collaborating where you can. » Encourage aendance with "carrots" such as accreditation, lunch and door prizes and "sticks" such as tracking participation or instituting internal charges for no-shows. documents that currently exist and then targeted follow-up on relevant matters. » Curate the know-how to ensure it is up to date. It helps if usage statistics are available to determine which documents are used most and least frequently and which search terms are not yielding results because of gaps in the content. Content curation might take the form of major reviews every few years, or scheduled reviews such as every August and December when there are oen work lulls due to holidays. Workstream 5: Education Programs Consider whether to include a regular program to educate employees on legal and commercial topics on your roadmap. » Advanced: This might take the form of a comprehensive training program across key subject areas delivered via a range of in- person and technology-based courses, including webinars, mobile and on-demand sessions. » Intermediate: The program might offer an education series covering a finite number of topics via a few delivery channels to a smaller audience. » Basic: The program offers limited internal education, relying more heavily on external education resources. Avoid the Long and Winding Road: Develop a KM Roadmap Ensure that you meet the education needs of the business, both in terms of content (legal, commercial, industry or soft skills) and level (new joiners, beginners, intermediates or advanced practitioners).