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KM18

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18 WWW.ILTANET.ORG | ILTA WHITE PAPER KNOWLEDGE MANAGEMENT 2018 ILTA Knowledge Management Survey Results What systems, processes, and resources does your organization use and what role does KM play concerning each? (Continued) Practice and Industry Intranet Pages Records Management System Pricing Tools Workflow or Process Automation Transaction Database/Tracking System Use/KM fully responsible 2% Use/KM shares responsibility 12% Use/KM not responsible 73% Do not use 12% Use/KM fully responsible 4% Use/KM shares responsibility 11% Use/KM not responsible 52% Do not use 33% Use/KM fully responsible 13% Use/KM shares responsibility 35% Use/KM not responsible 34% Do not use 18% Use/KM fully responsible 11% Use/KM shares responsibility 22% Use/KM not responsible 31% Do not use 36% Use/KM fully responsible 29% Use/KM shares responsibility 24% Use/KM not responsible 21% Do not use 26%

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