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KNOWLEDGE MANAGEMENT
2018 ILTA Knowledge Management Survey Results
What systems, processes, and resources does your organization use and what role does KM play concerning each? (Continued)
Practice and Industry Intranet Pages
Records Management System
Pricing Tools
Workflow or Process Automation
Transaction Database/Tracking System
Use/KM fully
responsible
2%
Use/KM shares
responsibility
12%
Use/KM not
responsible
73%
Do not use
12%
Use/KM fully
responsible
4%
Use/KM shares
responsibility
11%
Use/KM not
responsible
52%
Do not use
33%
Use/KM fully
responsible
13%
Use/KM shares
responsibility
35%
Use/KM not
responsible
34%
Do not use
18%
Use/KM fully
responsible
11%
Use/KM shares
responsibility
22%
Use/KM not
responsible
31%
Do not use
36%
Use/KM fully
responsible
29%
Use/KM shares
responsibility
24%
Use/KM not
responsible
21%
Do not use
26%
