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WWW.ILTANET.ORG | ILTA WHITE PAPER
KNOWLEDGE MANAGEMENT
2018 ILTA Knowledge Management Survey Results
Use/KM fully
responsible
51%
Use/KM shares
responsibility
19%
Use/KM not
responsible
6%
Do not use
24%
Use/KM fully
responsible
8%
Use/KM shares
responsibility
29%
Use/KM not
responsible
55%
Do not use
9%
Use/KM fully
responsible
5%
Use/KM shares
responsibility
12%
Use/KM not
responsible
68%
Do not use
15%
Use/KM fully
responsible
20%
Use/KM shares
responsibility
20%
Use/KM not
responsible
23%
Do not use
37%
Use/KM fully
responsible
41%
Use/KM shares
responsibility
13%
Use/KM not
responsible
16%
Do not use
29%
Use/KM fully
responsible
16%
Use/KM shares
responsibility
23%
Use/KM not
responsible
15%
Do not use
46%
What systems, processes, and resources does your organization use and what role does KM play concerning each? (Continued)
Logic Engines/Machine Learning-Based Software
Models and Precedents Database - Internal
Matter-Centric DMS
New Business Intake System
Matter Pages on Intranet
Models and Precedents Database –Subscription-Based/External
