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WWW.ILTANET.ORG | ILTA WHITE PAPER
KNOWLEDGE MANAGEMENT
2018 ILTA Knowledge Management Survey Results
Use/KM fully
responsible
17%
Use/KM shares
responsibility
27%
Use/KM not
responsible
13%
Do not use
43%
Use/KM fully
responsible
30%
Use/KM shares
responsibility
17%
Use/KM not
responsible
19%
Do not use
35%
Use/KM fully
responsible
15%
Use/KM shares
responsibility
14%
Use/KM not
responsible
19%
Do not use
52%
Use/KM fully
responsible
23%
Use/KM shares
responsibility
25%
Use/KM not
responsible
14%
Do not use
38%
Experience Management System
Enterprise Search
Expertise Locator – External Expertise
Expertise Locator– Internal Expertise
What systems, processes, and resources does your organization use and what role does KM play concerning each? (Continued)
