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WWW.ILTANET.ORG | ILTA WHITE PAPER
KNOWLEDGE MANAGEMENT
2018 ILTA Knowledge Management Survey Results
If your organization uses wikis and blogs internally,
for what purposes are they used?
What client-facing KM initiatives has your organization developed?
Aggregating Legal Knowledge
and Resources on a Topic
67%
Client Matters
14%
Conducting Practice Group or
Other Meetings
18%
Drafting Commentaries, Practice
Advisories, or Legal Updates
24%
Drafting Model Documents
12%
Sharing Resources Among
Committee Members
45%
Other
14%
Advising clients on developing their own precedents or KM systems
26%
Client access to content through a secure site or restricted search tool
55%
Client access to practice-specific legal resources through a paid
subscription
13%
Client access to your organization's professional development content
32%
Client direct access to financial information on their matters through a
secure extranet or other tool
20%
Designing custom applications to address a specific client's need
32%
Extensive use of full-featured matter extranets
29%
Partnering with clients on innovation or research and development
38%
Supporting or demonstrating technology or KM tools for clients
41%
Supporting or training clients on legal project management
18%
None
24%
Other
12%
