ILTA WHITE PAPER: JUNE 2015 WWW.ILTANET.ORG
5
IN THIS ISSUE
Navigating the Waters of a Job Change
by Michele Gossmeyer and Michael Kraft
Technology: Changing the Attorney-Client
Relationship for the Better!
by Mike Barry
Creating Client Connectivity Platforms To
Improve Client Service
by Andy Wishart
Sustaining a Customer Service Culture of Yes
by Brian Clayton and Beth Silvers
When Machine Intelligence Joins Your
Professional Services Team
by Mark Noel
Efficiency Challenge: Prioritize Projects That
Deliver More Value
by Kate Boyd
A Paper-to-Digital Master Plan
by Steve Irons
6
11
17
25 39
34
LPM Requires Cross-Department Collaboration
by Terri Pepper Gavulic
29
Yes.
Yes.
Yes.
Yes.
Of
course.
Sure
thing.
it.
Done.
Done.
Why
not?
You
bet.
Let's
go.
Let's
it.
Got For
sure.
We
can.
We
can.
21
JUNE 2015
PROFESSIONAL
SERVICES
sponsored by:
Building Relationships
