Digital White Papers

July 2014: Knowledge Management

publication of the International Legal Technology Association

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Page 36 of 49

ILTA WHITE PAPER: JULY 2014 WWW.ILTANET.ORG 37 About the Author Milena Higgins, Director of Litigation Knowledge Management at Fish & Richardson P.C., is a legal professional who is passionate about people and technology. In her current role, she drives business process improvements and litigation transformation efforts to increase efficiency and productivity. Milena collaborates with many different groups at the firm to help collect and disseminate knowledge. She enjoys combining her experience in patent litigation, science and management of technology to find new ways to provide better value, efficiency and service to clients. Contact Milena at The Agile Litigator's Manifesto Better, Cheaper, Faster Knowledge management professionals are often involved with business process improvement efforts in law firms. Legal work is 100 percent knowledge work (we don't make widgets), so it makes sense KM professionals are involved in improving business processes.

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