Digital White Papers

July 2014: Knowledge Management

publication of the International Legal Technology Association

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ILTA WHITE PAPER: JULY 2014 WWW.ILTANET.ORG 2 This year's white paper takes us from big data to big ideas. It seems that everyone is talking about data this year. Is it possible to have too much data? How do we demystify the data we have and use it to advance the strategies of our businesses? Catherine Monte and Kim Stein lead us through some solutions that have helped law firms make sense of their complicated data streams. Stephanie Abbott helps us as KM professionals to stay focused on the right signals, as a way of coping with the "noise" that can prevent our ability to think clearly. And Toby Brown reminds us that even if the data were perfect, it's not just the analysis, but the application — how we use the data to change our business models (and maybe even lawyer behavior) — that provides the competitive advantage in this uncertain marketplace. On the subject of changing lawyer behavior, Milena Higgins offers litigators some practical methods used in Agile technology development to bolster efficiency and cut the cost of litigation. And on the subject of the uncertain marketplace, Ginevra Saylor discusses the challenges and opportunities for KM when law firms merge, drawing from her own experience and that of several other KM professionals who have survived a merger (and lived to tell the story!). Additionally, we provide our biennial KM Survey, to help you track the trends, technologies, and organizational structure of legal KM as it continues to evolve. We'd like to extend a special thanks to the authors and their organizations for sharing their wisdom and experience. If you have any comments about the content or suggestions for future topics, please contact Chris Boyd ( or any member of the ILTA KM Peer Group Steering Committee. Mary Panetta 2014 White Paper Content Coordinator Chris Boyd Vice President, ILTA KM Peer Group FROM THE PEER GROUP Welcome to the 2014 ILTA KM White Paper! ABOUT ILTA Technology solutions to law firms and legal departments gets more complex every day. Connecting with your peers to exchange ideas with those who have "been there done that" has never been more valuable. For over three decades, the International Legal Technology Association has led the way in sharing knowledge and experience for those faced with challenges in their firms and legal departments. ILTA members include firms of all sizes and all areas of practice, all sharing a common need to have access to the latest information about products and support services that impact the legal profession. STATEMENT OF PURPOSE ILTA is the premier peer networking organization, providing information to members to maximize the value of technology in support of the legal profession. DISCLAIMER This report is designed for use as a general guide and is not intended to serve as a recommendation or to replace the advice of experienced professionals. If expert assistance is desired, the services of a competent professional should be sought. Neither ILTA nor any author or contributor shall have liability for any person's reliance on the content of or any errors or omissions in this publication. COPYRIGHT NOTICE Copyright © ILTA 2014. All rights reserved. No part of this report may be reproduced in any manner or medium whatsoever without the prior written permission of ILTA. Published by ILTA c/o Editor, 9701 Brodie Lane, Suite 200, Austin, Texas 78748.

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