Digital White Papers

October 2013 Risks and Rewards

publication of the International Legal Technology Association

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Page 16 of 46

A MANAGED RISK: OUTSOURCING XXXX PRACTICE SUPPORT SERVICES by Sal Mancuso of RVM, Inc. NYC and Jackie Flynn of UHY Advisors In an effort to reduce law firm capital expenditures and relieve IT of unnecessary burdens, law firms are examining whether they should outsource their litigation support hardware and software infrastructure requirements. While some firms are making significant infrastructure investments to retain more e-discovery and hosting services internally to provide added value to their clients (think WilmerHale, Sidley Austin and Reed Smith), many are looking to offload the hardware and software headaches that arise when managing large volumes of data internally. UHY Advisors' Jackie Flynn speaks with Salvatore Mancuso, the past director of practice support at Proskauer Rose LLP, to explore the pros and cons of procuring managed services and when they might be viable options for a law firm. Jackie Flynn: What is your definition of managed services for a practice support department? Salvatore (Sal) Mancuso: Law firms that have insourced all or some of their e-discovery services, which typically are available through service providers, now have the option to outsource different layers of their department. A good starting

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