publication of the International Legal Technology Association
Issue link: https://epubs.iltanet.org/i/1236723
I L T A W H I T E P A P E R | P R A C T I C E M A N A G E M E N T 13 is a battle-tested approach which provides an accessible and readily-understood framework for driving sustainable, holistic and integrated change within your legal team. It also covers the broader governance, capability and resourcing requirements for you to implement and manage this CI framework. Our Continuous Improvement approach Our CI approach consists of 5 key stages: Explore, Analyse, Solution, Implement and Sustain. Each of these stages are integral to creating a consistent, sustainable and stakeholder-oriented approach to transformation. S T A G E 1 : E X P L O R E Start big, come up with as many ideas as you can and subsequently prioritise these to come up with a list of digestible improvement ideas to take forward. Identifying and creating a clear and concise scope for each of these with well-articulated benefits will provide the basis for success. By communicating your ambitions to tackle these problems, and getting your stakeholders involved early, you will motivate stakeholders to buy-in, and you will generate excitement around your change. This will make your life easier in the next few phases, especially when it comes to creating solutions. S T A G E 2 : A N A L Y S E This is the most important step for any change program. Unless you understand your problem fully, you are likely to create a superficial fix that will fail. Process mapping will enable you to break down your bigger problem into pain points. By seeking to fix these smaller, bite-sized pain points you will fix your bigger problem in a practical and meaningful way. Measuring your process and these pain points will enable you to create a baseline and value the improvements, and ensure you are meeting the improvements you set out to. Most importantly, root cause problem solving will be key to identify the causes of your problems and avoid putting a bandage on something more serious (you can use tools such as the cause-and-effect diagrams and 5 Whys). The key to this stage is to involve key and influential stakeholders at each point, since they will become the knowledge holders and gatekeepers when making improvements a reality in your specific areas.