Issue link: https://epubs.iltanet.org/i/9825
6. DOn’T WAIt To IDEnTIfY AND SeCURe NeEDeD ReSoUrCEs: THIs EfFoRt DEmANDs EnLIgHTeNeD GUIDAnCE Goal: Challenge vendors and staff to deliver the expertise that is right for your firm and needed by your project. People: Seek the unique: you want a break-through project, not another roll-out. People: Delegate daily responsibilities to temporary workers Free available core staff, those with institutional credibility, to recognize and realize the future. People: Recognize that change exposes weaknesses and is largely uninvited. Wisely consider and thoroughly prepare your messengers. Process: Hire an “enlightened guide” to facilitate and chart your course, to articulate risks and to activate (energize!) your project. Make sure his/ her involvement is continuous. Process: Utilize “free” resources from Microsoft, and leverage your ILTA networks, especially during the early stages of familiarization and planning. 22 Microsoft ILTA White Paper 7. Do Engage the Business Throughout the Project: Your Improvements Are Locked Behind Their Insights Goal: Don’t hide behind the business or the technology — expose and explore! People: Encourage participation and feedback, even before building. Deliver “bad news” personally, “good news” publicly, early and often during the project. Process: Anticipate the need for alternative, supportive and multi- dimensional training approaches. Technology: Use automation to assess installed applications, then identify and confirm utilization, compatibility and purpose. 8. DO CoNnECt COmMUnITY: TH NeTWoRKInG ARe CrITICAl t SUCCesS Goal: Get pe face and a st benefits and People: Lev Microsoft’s h program; en sharing and and share st People: Ass promote sub experts as m Application embedded i so acknowle may not alw best messen Process: The thrives on pr and quantifi results. Build communicat project outc Technology media techn RSS feeds, b promote sha networking. Technology: restrict!) pres mobility of “p and customiz