24
WWW.ILTANET.ORG | ILTA WHITE PAPER
KNOWLEDGE MANAGEMENT
2016 ILTA Knowledge Management Survey Results
How frequently do your organization's pitch
materials to clients include specific information (of
more than a few generic sentences) about KM tools and
resources?
How frequently is someone from KM asked to
participate in pitches to your organization's clients?
Do you routinely track metrics?
Does your organization ask you to report on metrics or return on investment
(ROI) periodically?
If you work in a corporate law department, to what
audience do you primarily direct your KM initiatives?
10 Always
24 Never
114 Unanswered
3 Always
41 Never
104 Unanswered
6 Legal Department Only
6 Legal Department and Business
1 Legal Department, Business, and Customers
135 Unanswered
Yes, we track usage numbers and other numeric metrics
46
Yes, we provide usage reports, cost savings, efficiency gains and similar
16
Yes, but only in the form of feedback and anecdotal evidence
12
Yes, we provide a narrative report on progress and successes
21
No
21
No
42
Unanswered
69
Unanswered
69
