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WWW.ILTANET.ORG | ILTA WHITE PAPER
KNOWLEDGE MANAGEMENT
2016 ILTA Knowledge Management Survey Results
What systems, processes, and resources does your organization use and what role does KM play concerning each? (Continued)
2 Use/KM fully responsible
10 Use/KM shares
responsibility
28 Use/KM not responsible
28 Do not use
80 Unanswered
22 Use/KM fully responsible
16 Use/KM shares
responsibility
6 Use/KM not responsible
30 Do not use
74 Unanswered
16 Use/KM fully responsible
15 Use/KM shares
responsibility
8 Use/KM not responsible
33 Do not use
76 Unanswered
24 Use/KM fully responsible
8 Use/KM shares
responsibility
27 Use/KM not responsible
14 Do not use
72 Unanswered
30 Use/KM fully responsible
9 Use/KM shares
responsibility
10 Use/KM not responsible
26 Do not use
73 Unanswered
12 Use/KM fully responsible
6 Use/KM shares
responsibility
13 Use/KM not responsible
41 Do not use
76 Unanswered
Enterprise Relation Management System
Expertise Locator – Internal Expertise
Experience Management System
Extranets
Enterprise Search
Expertise Locator – External Expertise
